National Customer Service Line

If you have a concern about your employment services provider, you should raise it with your provider in the first instance. If you feel like you are unable to talk with your service provider, you can contact the Employment Services National Customer Service Line on 1800 805 260 (free call from land lines) or email nationalcustomerserviceline@employment.gov.au.

Complaints Resolution and Referral Service

The Complaints Resolution and Referral Service (CRRS) is a free service for people with disability who are users of Disability Employment Services (DES), Australian Disability Enterprises (ADE) and/or Advocacy Services. The CRRS is an independent service to help you resolve complaints about your service.

The purpose of the CRRS is to offer an independent, fair and impartial, complaints resolution and referral service. The CRRS role is to listen to your concerns and help you with a resolution outcome. Your complaint will be handled in a professional and understanding manner. 

Making a complaint

The CRRS is open Monday to Friday, 9am to 7pm Australian Eastern Standard Time (AEST) and Australian Eastern Daylight Saving Time (AEDST), excluding Australian national public holidays.

To make a complaint:

More information about the CRRS can be found under Your rights and responsibilities under the Access for People with Disability page.

National Disability Abuse and Neglect Hotline

The National Disability Abuse and Neglect Hotline (the Hotline) is for reporting abuse and neglect of people with disability.

Emergency situations

In case of life threatening situations call 000 for attendance by Ambulance, Fire or Police services. If you think a crime has been committed or is being committed, contact your local police.

The Hotline works with callers to find appropriate ways of dealing with these reports.

Cases of abuse and neglect can include physical, sexual, psychological, legal and civil abuse, restraint and restrictive practices, or financial abuse. It can also include the withholding of care and support which exposes an individual to harm.

Anyone can call the Hotline to report cases of abuse or neglect or to find out more about the service.

Contacting the Hotline

The Hotline is open Monday to Friday, 9am to 7pm Australian Eastern Standard Time (AEST) and Australian Eastern Daylight Saving Time (AEDST), excluding Australian national public holidays.

To make a report:

More information about the Hotline can be found under Your rights and responsibilities under the Access for People with Disability page.

Vision Statements

The Vision Statements of the CRRS and the Hotline are available to view: