The National Disability Abuse and Neglect Hotline

The National Disability Abuse and Neglect Hotline (The Hotline), is a free, independent and confidential service for reporting abuse and neglect of people with disability.

Anyone can contact the Hotline, including family members, friends, service providers or a person with disability.

The Hotline works with callers to find appropriate ways of dealing with reports of abuse and neglect of people with disability.

To make a report, contact the Hotline on 1800 880 052 or send an email to: hotline@workfocus.com.

The Hotline is not a crisis service. In case of life threatening situations call 000 for attendance by Ambulance, Fire or Police services. If you think a crime has been committed or is being committed, contact your local police.

Emergency contact services
What is abuse and neglect
Vision Statement of the Hotline

Help using the service

The Hotline staff who answer calls understand disability, are sensitive to the needs of people with disability and are aware of issues in the disability sector. In some instances, they will be able to provide immediate advice to callers.

Advocacy services can also be arranged for callers with disability who need help to report an allegation.

When you call the hotline you will be asked for permission to report:

  • Your name, address and age
  • Some information about the service or situation where the abuse or neglect is happening, or has happened
  • The name of the person or persons responsible for the abuse or neglect
  • The name, age and address of the person being abused or neglected.

You will also need to give permission for the Hotline to pass information on to other organisations who can investigate your report.

Please note, the Hotline does not record phone calls, however they do take notes to ensure accuracy.

Making a report

The Hotline is open Monday to Friday, 9am to 7pm Australian Eastern Standard Time (AEST) and Australian Eastern Daylight Saving Time (AEDST), excluding Australian national public holidays.
To make a report:

What happens after a report is made?

Abuse and neglect of people with disability is not acceptable in our community. The Hotline works with callers to find appropriate ways of dealing with reports of abuse or neglect through referral, information and support.

The Hotline will remain impartial – and does not take sides and does not advocate on anyone’s behalf.

If a caller reports abuse or neglect in a government-funded service, the Hotline will refer the report to the government body that funds the service. The funding body will investigate the report.

Types of government-funded services used by people with disability include open or supported employment, accommodation, community services, and respite care services.

If a caller reports abuse or neglect in any other situation, the Hotline will refer the report to an agency able to investigate or address the report e.g. an ombudsman or complaints-handling body.

The Hotline will encourage the notifier to seek advocacy support if needed.

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