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Making a complaint and reporting abuse and neglect

Complaints Resolution and Referral Service

The Complaints Resolution and Referral Service (CRRS) on 1800 880 052 provides resources and information sessions for service providers.

The CRRS proactively engages with service providers to help them improve through training and skills transfer. The CRRS helps service providers to:

  • adopt best-practice policy and practice
  • provide training and support to enable them to resolve complaints internally

The CRRS resolves complaints throughout Australia and is able to identify issues affecting services and their clients. Our staff liaise with the Department of Social Services to ensure they are aware of the concerns (e.g. funding, unmet needs, support services).

National Disability Abuse and Neglect Hotline

The National Disability Abuse and Neglect Hotline (the Hotline) 1800 880 052 is for reporting abuse or neglect of people with disability.

The Hotline is closely aligned with the CRRS supporting the needs of people with disability.

The CRRS and the Hotline staff deliver joint education and training sessions. Sessions provide detailed information to people with disability that use government funded services, to service providers and to other groups such as peak bodies, advocacy groups, and government departments.

To find out about upcoming sessions or to request a session, please contact us via email at crrs@workfocus.com.

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Need more help?

Contact a JobAccess Adviser by phoning 1800 464 800 or fill out our enquiry form.