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The National Disability Abuse and Neglect Hotline (the Hotline) 1800 880 052 exists to provide support to you or someone you may care for to report abuse and neglect of people with disability.
In case of life threatening situations call 000 for attendance by Ambulance, Fire or Police services. If you think a crime has been committed or is being committed, contact your local police.
There are legal definitions of abuse and neglect, but generally the following definitions can help you understand your circumstance:
Abuse is the ‘violation of an individual’s human or civil rights, through the act or actions of another person or persons.’
Neglect is a ‘failure to provide the necessary care, aid or guidance to dependent adults or children by those responsible for their care.’
Types of abuse may include:
Types of neglect may include:
The Hotline staff who answer calls understand disability, are sensitive to the needs of people with disability and are aware of issues in the disability sector. In some instances, they will be able to provide immediate advice to callers.
Advocacy services can also be arranged for callers with disabilities who require assistance to report an allegation.
You will be encouraged to report, through your permission:
You will also need to give permission for the Hotline to pass information onto other organisations who can investigate your report.
The Hotline is open Monday to Friday, 9am to 7pm Australian Eastern Standard Time (AEST) and Australian Eastern Daylight Saving Time (AEDST), excluding Australian national public holidays.
To make a report:
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Contact a JobAccess Adviser by phoning 1800 464 800 or fill out our enquiry form.