Strong, consistent NDIS quality and safeguards are now in place in New South Wales and South Australia

3 July 2018

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A new independent government agency has been established to oversee a nationally consistent approach to quality and safeguards in the National Disability Insurance Scheme (NDIS). The NDIS Quality and Safeguards Commission (NDIS Commission), led by NDIS Commissioner Mr Graeme Head, regulates the NDIS market and works to improve the quality and safety of NDIS services and supports.

The NDIS Commission brings together various quality and safeguards functions into a single body for the first time and will have a suite of education and regulatory powers that will apply across Australia. This will improve consistency in regulation and registration for providers in different states and territories and give assurance to people with disability that the same standards of quality and safety will be expected of all NDIS providers.

The NDIS Commission started in New South Wales and South Australia on 1 July 2018.

In New South Wales and South Australia, this means:

  • participants can contact the NDIS Commission to raise a concern or make a complaint about their NDIS supports or services
  • a new NDIS Code of Conduct now applies to all NDIS providers and workers
  • registered providers need to meet new NDIS Practice Standards, report certain types of incidents, report the use of restrictive practices and ensure that relevant workers have been screened.

The NDIS Commission will start in Victoria, Queensland, Tasmania, the Australian Capital Territory, and the Northern Territory on 1 July 2019; and in Western Australia on 1 July 2020.

Until the NDIS Commission starts operating in these areas, current state and territory requirements for quality and safeguards continue to apply.

For more information, visit the NDIS Commission website

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