The Department of Social Services Complaints Line
JobAccess is a Government funded service managed by the Department of Social Services (DSS). DSS encourages all clients to provide feedback on their experiences with DSS or a DSS funded service provider. The complaints management process ensures that any concerns you have with the services or decisions of DSS or a DSS-funded service provider are taken seriously and dealt with promptly. Your concerns can help us to improve our processes.
DSS recommends that you try to resolve a matter with the relevant organisation or service provider before contacting the DSS complaints line.
If you are unable to reach a resolution with the relevant organisation or service provider, or you are not satisfied with the process or result, then you can contact the DSS Complaints line.
Further detail about the DSS complaints process is available on the Department of Social Services website.
General complaints are dealt with under the DSS Complaints Management process. You can contact the DSS Complaints line via:
- Telephone: 1800 634 035
- Fax: (02) 6133 8442
- Email: complaints@dss.gov.au
- Mail: DSS Feedback, GPO Box 9820, Canberra ACT, 2601
- Online Complaints Form
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