Vision Statement of the Complaints Resolution and Referral Service (CRRS)

The vision of the Complaints Resolution and Referral Service (CRRS) is to provide an independent, fair, impartial and nationally accessible complaints resolution and referral service for people with disability who are service users of Disability Employment or Advocacy Services funded under the Disability Services Act (1986).

The CRRS achieves this through the:

  • Facilitation and encouragement of local resolution of issues between service providers and service users.
  • Facilitation of a more formal complaint resolution process if the above is unsuccessful.
  • Making referrals to alternative organisations when issues are not related to the jurisdiction of the CRRS.

In all of the above situations, the CRRS will monitor progress and outcomes to ensure that the complaint is dealt with within a reasonable timeframe.

Providing feedback on the CRRS

The CRRS is a key part of the Australian Government’s plan to make sure there are good quality services in the disability employment sector.

If you are not happy with the service you receive from the CRRS, you may have your complaint escalated to the Department of Social Services (DSS) who will conduct a review of your complaint and the process undertaken by the CRRS.

Submit your feedback or complaint to DSS through the Department of Social Services website.

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