Who is eligible for Inclusive Employment Australia

Inclusive Employment Australia can help you find and keep a job if you have a disability, injury or health condition.

Am I eligible for Inclusive Employment Australia?

You may be eligible if:

  • you have a disability, injury or health condition that affects your ability to work
  • you have had a Work Capacity Assessment
  • your assessed capacity is less than 30 hours per week
  • you do not work more hours than your assessed capacity
  • you are at least 14 years old and younger than Age Pension age
  • you are an Australian citizen, or hold an eligible:
  • you are not studying full time.

In some special cases you may be eligible for the program without a Work Capacity Assessment:

Note: You do not need to receive an income support payment from Services Australia to participate in Inclusive Employment Australia. If you receive income support, you may have mutual obligation requirements and a Job Plan. If you participate voluntarily, you do not have mutual obligation requirements, but you will work with your provider to develop and follow a Job Plan.

Participants who join voluntarily do not have mutual obligation requirements but still work with their provider to develop and follow a Job Plan. 

Can I join as a volunteer participant?

You can join as a volunteer participant.

Volunteer participants:

  • do not have mutual obligation requirements
  • can join or leave the program whenever they want to
  • are not at risk of payment penalties if they stop.

As a volunteer participant, you can still access the same support and services as other participants, such as help getting ready for a job, finding work and staying employed.

Can I choose a provider?

If an Employment Services Assessment (ESAt) assessor says Inclusive Employment Australia is best for you, you’ll be allocated a provider best suited to your needs, giving you the best start and supporting better outcomes.

You can choose to transfer to another provider after referral if the initial provider is not the right fit for you.

If you are not yet an Inclusive Employment Australia participant, but are thinking about joining the program, you can go to your preferred provider and they will help directly register you if you are eligible.

To find an Inclusive Employment Australia provider, go to the Inclusive Employment Australia provider search page.

Can I change provider? 

If you would like to change your provider for any reason, you can do so by calling the National Customer Service Line (NCSL) on 1800 805 260.

You can also change your provider online.

  • Sign into your Workforce Australia account or app.
  • Go to Your provider and support.
  • Select Find a new provider.
  • Choose the provider you would like to change to.
  • Follow the instructions to submit your request.

If you are experiencing issues with the service from your provider, please refer to the Making a Complaint section.

To find an Inclusive Employment Australia provider go to the Inclusive Employment Australia provider search page.

How do I register?

You can access services in 2 ways:

Register directly with a provider

You can register directly (called a Direct Registration) with an Inclusive Employment Australia provider if you are not already with an employment services provider:

Be referred by Services Australia (Centrelink)

If you have a disability, injury or health condition and need extra support to find or keep a job, Services Australia may refer you to an Inclusive Employment Australia provider. The provider will work with you to help you achieve your employment goals.

You can contact Services Australia by:

  • calling the Centrelink Employment Services line on 132 850 or
  • by visiting a service centre.

Need more information?

For answers to common questions about participating in Inclusive Employment Australia, read the Participant Information Pack Frequently Asked Questions.

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