DES participant choice

The Disability Employment Services (DES) program gives participants flexibility and choice in the services that they receive and how they are to receive them.

Participants can choose their preferred provider when they first enter the program. At their initial Centrelink appointment, DES participants will have an opportunity to review providers in their area, and can choose the provider they feel best meets their needs. Participants are encouraged to review providers in their area on the JobAccess site, ahead of their Centrelink appointment.

Participants can choose almost any provider, even if the provider is not in their immediate area (as long as the participant can make the initial appointment face-to-face). Participants can choose a provider close to their residence, or perhaps closer to their regular commute.

If a participant is unhappy with the services they are receiving, they can change their provider at any time by calling the National Customer Service Line on 1800 805 260.

Participants can change their provider five times, no questions asked, during their time in the program. After these transfers, the participant can still request a transfer but that request will be subject to an assessment.

Participants also have control on how they receive services. Participants are able to choose whether they want to have appointments face-to-face, phone or video chat. Participants should work with their provider to agree on a servicing strategy that works best for their needs.

Participant Choice Links

JobAccess

Disability Employment Services Provider Panel

DES provider search page

 

Last updated:

Need more help?

Contact a JobAccess Adviser by phoning 1800 464 800 or fill out our enquiry form.