DES participant choice
The Disability Employment Services (DES) program gives participants choice and flexibility in the services they receive and how they receive them.
Participants can choose their preferred provider when they first enter the program. At their initial Centrelink appointment, DES participants have an opportunity to review providers and choose the provider they feel best meets their needs. Participants are encouraged to review providers on the JobAccess site, ahead of their Centrelink appointment.
Eligible participants can choose any provider, even if the provider is not in their immediate area. Participants can choose a provider close to where they live, or they may choose a provider for another reason, such as proximity to public transport.
If a participant is unhappy with the services they are receiving from their DES provider, they can change their provider at any time by calling the National Customer Service Line on 1800 805 260.
Participants can change providers as many times as they choose, no questions asked, during their time in the DES program.
Participants have control on how they receive services. Participants can choose whether they have appointments face-to-face, or by phone or video chat. Participants should work with their provider to agree on a servicing strategy that works best for their needs.
Participant Choice Links