Phoning a potential employer

There are a couple of reasons why you might want to phone a potential employer. You may simply want to ask if there is any work currently available. If you have seen a specific job advertised, you may be calling to get information to write to the company.

Either way, below are some handy tips for phoning companies and other organisations.

Before making your call

  • Be clear in your mind about the purpose of your call
  • Find out as much as you can about the business or organisation you are calling
  • Jot down some questions you will ask or the information you need to give
  • Write down your skills and personal qualities that suit the organisation you are calling
  • Think about what you’ll say if you reach an answering machine. Prepare a short message about your reason for calling and the number for the business to call you back.

During your call

  • Clearly say both your name and the name of the person you would like to speak to (if you do not know the name of a particular person, ask to speak to the manager or the person responsible for staffing or recruitment)
  • When speaking to the person, indicate that you are looking for work
  • Talk about why you chose to call that particular business or organisation
  • Talk about how your skills, qualities and experience are suited to that type of business
  • You can take notes while the person is talking
  • Remember that it is okay to politely ask the person to slow down or repeat something you have missed
  • When the conversation has finished, give the person a short summary of what you understand has been discussed
  • If they agree with your summary, thank them for their time and finish the call.

After your call

  • As soon as you get off the phone, make notes about the conversation
  • Set out the things you need to do and when you need to do them.

If things get tricky

  • If you begin to feel agitated during the call, take some deep breaths. If necessary, be quiet for a moment to gather your thoughts.
  • If things do not improve, ask if it would be okay to phone back at another time when you’ve had a chance to think more clearly.

Some handy hints for making your call

When you’re ready to make your call, have in front of you your notes about the company, your skills and qualities, and any questions you may ask. Keep a blank notepad and a pen by your side. Have a glass of water within reach as taking a sip of water during a phone conversation can be a good way to settle your nerves. Take a few deep breaths to relax, then dial the number.

Last updated:

Need more help?

Contact a JobAccess Adviser by phoning 1800 464 800 or fill out our enquiry form.