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Claiming reimbursement of funds for Auslan For Employment (Australian Government employment service providers)

These instructions demonstrate how to claim reimbursement for an approved Auslan For Employment (AFE) purchase. This task card is relevant to Australian Government employment service providers.

Step 1

Once you have received approval of your Auslan For Employment application, and you have purchased the Auslan services, send your receipts to the JobAccess Adviser. The JobAccess Adviser will verify your purchases against the Auslan For Employment application which will automatically generate a new claim in EA3000.

Step 2

The JobAccess Adviser will notify you when the tax invoice is ready in EA3000.

Log in to Smartclient. Select 'XXX' (in this example we display DEN) from the Smartclient home page.
Image shows Smartclient homepage

Step 3

Select ‘Contracts / Payment’ from the left hand navigation bar.

Select ‘Payments’ on the first tab of the main screen and then ‘XXX Payments’ from the drop down list that follows.
Image shows drop down menu to select DEN Payments

Step 4

You will be presented with the 'XXX payment' screen. Enter the 'Job seeker ID' and select ‘Submit’ in the top left hand corner of the screen. You will be presented with the particular job seeker’s claims and payments.
Image shows DEN Payments screen to enter the Job seeker ID

Step 5

All approved Auslan For Employment services relating to the job seeker will appear in the 'Available Claims' section.
Image shows Available Claims section with approved Auslan For Employment services

Step 6

Each item will display the application number, followed by the item number on the approved form and then the item name (or the first few letters of the item name).
Image shows item details

Step 7

Select an item by clicking on the box beside the item. Select one item at a time. Check the amount of the claim is correct according to the approved amount on the Auslan For Employment application.
Image shows Available Claims section with approved Auslan For Employment services to select

Step 8

Enter the invoice number in the 'Invoice' field if required. This is non-mandatory. It is for your own records only. Select 'Submit.'
Image shows non-mandatory Invoice field

Step 9

The Tax Invoice will appear. Check the details are correct. Read the certification. If you agree with the certification, select ‘I Agree’. If you do not agree with the certification, select 'Cancel'. If you select 'Cancel', the payment will not be processed.
Image shows Tax Invoice and certification to agree to

Step 10

If you select 'I Agree', this will take you back to the 'XXX payments' screen with a message that the claim has been successfully processed.

Funds will be reimbursed within three working days.
Image shows DEN payments screen with a message confirming that the claim has been successfully processed

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