Employment service providers, such as Vocational Rehabilitation Services providers, are available to provide help and support to employers of people with disability. If you are receiving assistance from Vocational Rehabilitation Services then you can expect and should receive a high level of service.
The Department of Education, Employment and Workplace Relations monitors the way employment services are delivered and all employment service providers must meet the standards of service and behaviour set out in the Employment and Related Services Code of Practice and Service Guarantees.
If an employee with disability is not satisfied with the service they receive you can help them lodge a complaint.
How to make a complaint
Step 1
You and your employee with disability should try to sort out the problem by discussing it with the Vocational Rehabilitation Services provider. All Vocational Rehabilitation Services must have in place a simple process to deal with the issues you raise with them. They are eager to make things right for your employee.
Step 2
If for some reason the issue cannot be discussed with the Vocational Rehabilitation Services provider, or your employee has tried and is still not satisfied, contact the Complaints Resolution and Referral Service through the DEEWR Customer Service Line on FREECALL 1800 805 260.
The Complaints Resolution and Referral Service has specialist expertise in assisting to resolve complaints for people with disability.
The Complaints Resolution and Referral Service can also be contacted directly on:
FREECALL: 1800 88 00 52
TTY: 1800 301 130
The National Relay Service: 1800 555 677
Fax: 02 9318 1372
Telephone Interpreter Service: 131 450
An interpreter or TTY access can be arranged on request.
Step 3
If your employee is not satisfied with the way the complaint has been dealt with, a further complaint can be made to the Commonwealth Ombudsman’s Office. You can phone 1300 362 072 (local call charge) or find information, including an online complaint form, on the Ombudsman’s web site (see Related Links).
Reporting claims of abuse and neglect
The Australian National Disability Service Abuse and Neglect Hotline is the single contact point for anyone who wishes to report claims of abuse and neglect of people with disability using Australian Government services. They can be contacted by phone on 1800 880 052 (free call) or by telephone typewriter (TTY) on 1800 301 130 (free call).