Australian Government employment service providers, such as the Job Network, are available to provide help and support to employers of people with disability. If you are receiving assistance from a Job Network member then you can expect and should receive a high level of service.
The Department of Education, Employment and Workplace Relations monitors the way employment services are delivered and all Australian Government employment service providers must meet the standards of service and behaviour set out in the Australian Government employment service providers Code of Practice and Service Guarantees.
If an employee with disability is not satisfied with the service they receive then you can help them lodge a complaint.
How to make a complaint
Step 1
You and your employee with disability should try to sort out the problem by discussing it with the Job Network member. All Job Network members must have in place a simple process to deal with the issues you raise with them. They are eager to make things right for you and your employee.
Step 2
If for some reason the issue cannot be discussed with the Job Network member, or your employee has tried and is still not satisfied, contact the Customer Service Line by phone on 1800 805 260 (free call) or by mail using the following form.
Please note: the link below takes you out of the JobAccess web site and opens a PDF (portable document format) form that may not be accessible for some assistive technology products. If you would like a hardcopy of this form, please contact the JobAccess Advisers on 1800 464 800.
Step 3
If your employee is not satisfied with the way the complaint has been dealt with, a further complaint can be made to the Commonwealth Ombudsman’s Office. You can phone 1300 362 072 (local call charge) or find information, including an online complaint form, on the Ombudsman’s web site (see Related Links).
Reporting claims of abuse and neglect
The Australian National Disability Service Abuse and Neglect Hotline is the single contact point for anyone who wishes to report claims of abuse and neglect of people with disability using Australian Government services. They can be contacted by phone on 1800 880 052 (free call) or by telephone typewriter (TTY) on 1800 301 130 (free call).