Australian Government employment service providers, such as the Disability Employment Network members, are available to provide help and support to employers when they employ people with disability. If you are receiving assistance from a Disability Employment Network member then you can expect and should receive a high level of service.
The Department of Education, Employment and Workplace Relations monitors the way employment services are delivered and all Australian Government employment service providers must meet the standards of service and behaviour set out in the Australian Government employment service providers Code of Practice and Service Guarantees.
If an employee with disability is not satisfied with the service they receive then you can help them lodge a complaint.
How to make a complaint
Step 1
You and your employee with disability should try to sort out the problem by discussing it with the Disability Employment Network member. All Disability Employment Network members must have in place a simple process to deal with the issues raised with them. They are eager to make things right for you and your employee.
Step 2
If for some reason the issue cannot be discussed with the Disability Employment Network member, or your employee has tried and is still not satisfied, contact the Complaints Resolution and Referral Service by phone on 1800 880 052 (free call) or by telephone typewriter (TTY) on 1800 301 130 (free call).
Step 3
If your employee is not satisfied with the way the complaint has been dealt with, a further complaint can be made to the Commonwealth Ombudsman’s Office. You can phone 1300 362 072 (local call charge) or find information, including an online complaint form, on the Ombudsman’s web site (see Related Links).
Reporting claims of abuse and neglect
The Australian National Disability Service Abuse and Neglect Hotline is the single contact point for anyone who wishes to report claims of abuse and neglect of people with disability using Australian Government services. They can be contacted by phone on 1800 880 052 (free call) or by telephone typewriter (TTY) on 1800 301 130 (free call).