Call centre systems—accessible

Accessible call centre systems use telephone systems, computers and software to enable access for people with a disability who otherwise may have difficulty in operating call centre systems.

Workplace solutions and adjustments

Accessible call centre systems may incorporate accommodations for people with hearing impairment, visual impairment, cognitive difficulties or restricted dexterity.

For call centre operators with vision impairment the following may be of assistance:

• Screen reading software
• Screen filters
• Screen magnifiers
• Keyboard labels – large print
• Telephone headsets – dual channel

For call centre operators with hearing impairment the following may be of assistance:

• Telephone headsets – monaural with earpiece
• Telephone typewriters (TTY)
• Telephone light sensors
• Telephone amplification
• Telephone voice amplifiers
• Telephone coupler – portable
• Telephone volume controls

For call centre operators with restricted dexterity the following may be of assistance:

• Telephones – hands-free
• Telephone holders – gooseneck
• Telephones – touch phones
• Telephone shoulder rests

Relevant Links:

• Telecommunications