People with confidence believe in their own abilities and feel that they can make a difference. The ability to interact confidently with others promotes open and honest dealings or discussions with co-workers, effective team work and good customer service. Being comfortable introducing yourself and greeting others in a confident manner is particularly important, not only for workers but also for those wishing to enter the workforce (i.e. jobseekers). A confident greeting basically involves good posture, eye contact, a friendly smile or a brief greeting and often a firm handshake. This can come naturally for some, but for those lacking in self-confidence, it is a skill that can be learnt and developed (Career Development Centre 2006; Attitude Works 2006).
Many of us lack confidence interacting with others in the workplace, however those with a physical disability or sensory impairment may find it particularly difficult, especially if they question their own abilities to work or to communicate with others due to their limitations. Social phobia (i.e. an anxiety disorder involving a fear of public scrutiny and excessive worry about being embarrassed or humiliated) would also make skill development in this area difficult. (Australian Government Department of Education, Employment and Workplace Relations, Mental Health Council Inc. and Betty Ann Kitchener and Anthony Francis Jorm at ORYGEN Research Centre, University of Melbourne 2006).
Workplace Solutions
There are a number of strategies, training options and support services available to assist in the development of confidence in the workplace. Common strategies used in developing social skills and important attributes in the workplace include;
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role play or demonstrate confident interactions in the workplace, then allow the worker the opportunity to practice for themselves, providing appropriate feedback (appointing a mentor for this purpose may be effective)
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allow the worker to work alongside a ‘buddy’ who demonstrates confidence when interacting with customers and staff to assist in demonstrating what behaviours are appropriate within the workplace
- praise a positive change towards more confident behaviour (this can be as easy as a simple "well done" or acknowledging the change in behaviour).
Training
Relevant in-house training or courses offered via a Registered Training Organisation (RTO) may assist with the development of skills necessary to interact confidently in the workplace. Part-time study can often be undertaken outside of work hours, or study leave may also be possible. Those with a disability are encouraged to apply for “Work Skills Vouchers”, which can be used to cover the cost of accredited courses.
Support Services
A trained psychologist or counsellor may be able to assist workers with improving self confidence and developing skills relevant to interacting confidently in the workplace. Relevant support is available via the following links.
Lastly, specialist employment agencies (who provide coaching and support on-the-job for those with disability) may also be able to assist with positive behaviour changes at work. See “Disability Employment Network” link for a list of suitable agencies providing this service.
References/resources
Career Development Centre 2006, Employment Interview Packet, University of Wisconsin, Milwaukee.
Attitude Works 2006, Attitudes at work, Attitude Works, Sydney.
Australian Government Department of Education, Employment and Workplace Relations, Mental Health Council Inc. and Betty Ann Kitchener and Anthony Francis Jorm at ORYGEN Research Centre, University of Melbourne 2006 Mental Health First Aid in the Workplace – an e-learning course, Australian Government Department of Education, Employment and Workplace Relations, Canberra.